At Hope Hearing & Tinnitus Center, we are committed to protecting your privacy and complying with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy and HIPAA Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website. By using our website, you consent to the terms of this policy.
1. Information Collection
a. Personal Information: We may collect personal information, such as your name, contact details, medical history, and health-related information, when you voluntarily provide it to us through our website's contact forms, appointment booking, or other communication channels.
b. Website Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and usage statistics. This information is collected through the use of cookies and similar technologies.
2. Use of Information
a. Personal Information: We may use your personal information to provide audiology services, respond to your inquiries, schedule appointments, process payments, and improve our services. We may also use your information for research purposes in an anonymized and aggregated format.
b. Website Usage Information: We use website usage information to analyze trends, administer our website, gather demographic information, and enhance user experience.
3. Information Sharing
a. Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as appointment scheduling, payment processing, and website hosting. These service providers are bound by contractual agreements to maintain the confidentiality and security of your information.
b. Legal Compliance: We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or the safety of others, investigate fraud, or respond to a government request.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights:
a. Access and Correction: You have the right to access, update, or correct your personal information held by us. If you would like to exercise this right, please contact us using the information provided below.
b. Opt-out: You may choose to opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.
6. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.
7. Changes to the Policy
We reserve the right to update or modify this Privacy and HIPAA Policy at any time. Any material changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy and HIPAA Policy or our data practices, please contact us at info@hopehearing.com
